What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the text in my form not updating?

    Asked by tophersimon on June 15, 2012 at 12:49 PM

    I rececenly changed one of the clauses in my contract and it shows correcting in Jotform (in the preview, form editor, and email notification) but when I refresh the embedded form on my website it still shows the old text.  

     

    I changed the cancellation policy on this form.

    Page URL:
    http://www.tophersimon.com/portrait-agreement/

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    Answered by pinoytech on June 15, 2012 at 01:01 PM

    Hi,

    Sorry for the inconvenience that may have caused you today. Have you tried already deleting your browser cache and cookies? If not, please give a try. However, if deleting browser cache and cookies isn't solve the issue, can you please provide us screenshot of your updated form?

    Thank you!

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    Answered by tophersimon on June 15, 2012 at 01:08 PM

    I have tried deleting cookies and cache but even when I open the embedded form on a separate device (iPhone) it's still not updated.  

     

    How do I upload a screen shot? Looks like I no longer have the option.

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    Answered by pinoytech on June 15, 2012 at 01:21 PM

    You might take a look on this article on how to insert screenshot http://www.jotform.com/answers/31636-How-to-insert-embed-a-screen-shot-a-k-a-screen-dump-into-a-post

    Thank you!

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    Answered by tophersimon on June 15, 2012 at 01:24 PM

    Here is the screen shot: http://www.tophersimon.com/wp-content/uploads/2012/06/JotForm.png

     

    On the left is what I see on Jotform and on the right is what I see in the embedded form on my website.

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    Answered by pinoytech on June 15, 2012 at 01:25 PM

    In addition to my answer above, can you please change http://form.jotform.com/ to http://www.jotform.com/ in your form code that you embed into your website?

    Thank you!

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    Answered by tophersimon on June 15, 2012 at 01:28 PM

    Looks like that did the trick!  Thanks.

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    Answered by pinoytech on June 15, 2012 at 01:30 PM

    You are welcome. If you need further assistance, feel free to contact us again anytime.

    Thank you and have a great day!

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    Answered by opensky on September 09, 2012 at 05:19 PM

    I'm going to post here as I did in a similar post: if "www" is a better option than "form" then please change it in your embed by iframe default auto-generated code. 

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    JotForm Support

    Answered by jonathan on September 09, 2012 at 06:02 PM

    @opensky

    Please refer to my response for you on your previous post here http://www.jotform.com/answers/108268-embedded-form-not-updating#4

    Thanks.