Why is the text in my form not updating?

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    tophersimon
    Asked on June 15, 2012 at 12:49 PM

    I rececenly changed one of the clauses in my contract and it shows correcting in Jotform (in the preview, form editor, and email notification) but when I refresh the embedded form on my website it still shows the old text.  

     

    I changed the cancellation policy on this form.

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    pinoytech
    Answered on June 15, 2012 at 01:01 PM

    Hi,

    Sorry for the inconvenience that may have caused you today. Have you tried already deleting your browser cache and cookies? If not, please give a try. However, if deleting browser cache and cookies isn't solve the issue, can you please provide us screenshot of your updated form?

    Thank you!

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    tophersimon
    Answered on June 15, 2012 at 01:08 PM

    I have tried deleting cookies and cache but even when I open the embedded form on a separate device (iPhone) it's still not updated.  

     

    How do I upload a screen shot? Looks like I no longer have the option.

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    pinoytech
    Answered on June 15, 2012 at 01:21 PM

    You might take a look on this article on how to insert screenshot http://www.jotform.com/answers/31636-How-to-insert-embed-a-screen-shot-a-k-a-screen-dump-into-a-post

    Thank you!

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    tophersimon
    Answered on June 15, 2012 at 01:24 PM

    Here is the screen shot: http://www.tophersimon.com/wp-content/uploads/2012/06/JotForm.png

     

    On the left is what I see on Jotform and on the right is what I see in the embedded form on my website.

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    pinoytech
    Answered on June 15, 2012 at 01:25 PM

    In addition to my answer above, can you please change http://form.jotform.com/ to http://www.jotform.com/ in your form code that you embed into your website?

    Thank you!

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    tophersimon
    Answered on June 15, 2012 at 01:28 PM

    Looks like that did the trick!  Thanks.

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    pinoytech
    Answered on June 15, 2012 at 01:30 PM

    You are welcome. If you need further assistance, feel free to contact us again anytime.

    Thank you and have a great day!

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    opensky
    Answered on September 09, 2012 at 05:19 PM

    I'm going to post here as I did in a similar post: if "www" is a better option than "form" then please change it in your embed by iframe default auto-generated code. 

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    jonathan
    Answered on September 09, 2012 at 06:02 PM

    @opensky

    Please refer to my response for you on your previous post here http://www.jotform.com/answers/108268-embedded-form-not-updating#4

    Thanks.