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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I made this form in a guest account. Could you please import it?

    Asked by Karen on February 22, 2017 at 04:04 AM


    i sent this to a student- i received payment via Paypal, she said it was really easy to use  but  i received  no information from the form. Is that because i was a guest?


    Can this please be moved to my new account?


    Thank you :)

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    JotForm Support

    Answered by ashwin_d on February 22, 2017 at 06:17 AM

    Hello Karen,

    I did check your form #70512135789863  and found that it is associated with a guest account. This type of accounts are created if you do not sign up / sign in to your JotForm account and start building forms. 

    Since you have a guest account, I could not check the notifier of your form to check why the submission emails was not sent. I would suggest you to please sign up for a free account and get back to us with your username, we will transfer the form to your new account.

    Thank you!