What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform is sending Submissions Multiple times!

    Asked by njfowler on February 22, 2017 at 05:13 AM

    Hi, I am receiving submissions multiple times. Its not every one, it seems to be random. 

    Is anyone else experiencing this issue?

    Thanks

    Candace

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    JotForm Support

    Answered by ashwin_d on February 22, 2017 at 07:22 AM

    Hello Candace,

    I did check few of the last submissions you have received and found that the reason why you are receiving multiple emails is because your users are submitting the form multiple times. Please check the screenshot below:

     

    Please note that there are options to prevent users from submitting the form multiple times. Here are the options available:

    #1. Unique Submission: You can take advantage of our unique submission feature to block multiple submissions from one system of one IP address by setting the "Check Cookies Only (Loose check)" or "Check Cookies & IP address (Strict Check)" respectively. Here is a guide to help you set unique submission:  http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    #2. Unique Question: You can also use our unique question feature to prevent from submitting duplicate submissions. Example: You can set one of your forms question (like cell number or email address) to be a unique question. This will not allow a user to use the same cell number or email address to submit your form. Here is a guide to help you:  http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!