I seem to have a bit of a hitch with receiving my jotforms, it says I have 32 responses but I have only received 25 emails.

  • helenjoy
    Asked on February 22, 2017 at 5:58 AM
    Hi

    I seem to have a bit of a hitch with receiving my jotforms, it says I have 32 responses but I have only received 25 emails. Can you look to see if there is a clinch in the system thanks


    email test
  • BJoanna
    Replied on February 22, 2017 at 6:20 AM

    I assume that this issue is related to your Photography Contact Form. 

    Recipient email address set inside of that form is enquiries@helenjoyphotography.com. I have checked our email logs and all submissions were successfully sent to that email address.

    Your form was 34 submissions at the moment. 

    33 were successfully sent to email address enquiries@helenjoyphotography.com.

    I seem to have a bit of a hitch with receiving my jotforms, it says I have 32 responses but I have only received 25 emails Screenshot 30

    And one was sent to email address of your account.

    I seem to have a bit of a hitch with receiving my jotforms, it says I have 32 responses but I have only received 25 emails Screenshot 41

    You can also check email history logs on your account.

    How to View All Your Form Email History

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder any more.

    Also please note that when you test your email Notification with "Test Email" button that email will always be sent to email address of your account. 

    Hope this will help. Let us know if you need further assistance.