- megmetcalfAsked on February 22, 2017 at 06:29 AM
I have two Jotform accounts, one for myself and one used on behalf of a customer. Yesterday we noticed all of the integrated Google sheets for the customer had 2 new rows appearing at the top with a Submission date and no other data. The submission date and time was the same for all sheets. I created a new form in my account today and as soon as I integrated it with Google sheets the sheet showed 2 entries of the same date and time. I have attached a screenshot. I have never submitted data through this test form. Please could you urgently advise as we are due to go live for our customer's solution.
- JotForm SupportJanAnswered on February 22, 2017 at 11:13 AM
It is possible that you edited your form and the spreadsheet was not updated. Upon checking, you already have 4 submissions on this form (https://www.jotform.com/62851864626566).
Please try to remove the current integration and create new one. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet.
Please take note that a new spreadsheet will be created once you redo the integration. Also, I will clear your form cache so that your forms will be refreshed from our servers.
Hope that helps. Thank you.