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    Is there any way I can get account details for an embedded form on a website I manage?

    Asked by Helen Richards  on February 22, 2017 at 08:10 AM

    I'm querying an account that may be held with you. I currently manage a website (www.redapt.co.uk) and notice that the 'Contact Us' form comes via yourself. Is there anyway you can give me the details of this account? I can provide proof of identity if needed.

     

    Kind regards

     

    Helen

    Page URL:
    https://www.redapt.co.uk/pages/contact_us/index.html

    Screenshot
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    Answered by KadeJM on February 22, 2017 at 12:21 PM

    Hi Helen,

    From what I understand you would like to access the account for a contact form that is embedded on the page link you've provided.

    Are you the account owner of the form? Has your company changed ownership recently?

    I have pulled up the account for this form which is " ax10 ".

    If you know the email and password for the account you can go ahead and log into the account or reset the password if necessary.

    However, if you are still unable to access the form user account then we please note we must take additional steps to verify that this form and account should belong to you for security reasons.