What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Encryption: How can I view the submission data in the JotForm app?

    Asked by Justin  on February 22, 2017 at 09:55 AM

    I downloaded the jotform app to be able to review rental applications on the go. We do use encrypted data on those forms. When I pull up the application in the app it out only shows the encrypted information and I do not see a place to upload my key. Is this ability not available in the app or I missing something? Thank you.

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    JotForm Support

    Answered by Jim_R on February 22, 2017 at 01:04 PM

    Hey Justin, when you enable Form Encryption, you can only view the actual, decrypted data, from two places alone:

    1. From the Submissions page

    2. Or via Email

    Elsewhere, data will always be encrypted and you'll have no way of decrypting it (including within the app). 

    Here's a snippet from the guide I'll be linking below:

    Important:

    Some of the features that are not available for Encrypted Forms* are:

    1. PDF Downloads,

    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),

    3. Emails that contain form data in them.

    * All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    Complete guide: Encrypted-Forms-and-How-to-Use-Them 

    I strongly urge you to read the guide, specially the Q & A section to learn more about Form Encryption.