What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form Encryption: How can I view the submission data in the JotForm app?

    Asked by Justin  on February 22, 2017 at 09:55 AM

    I downloaded the jotform app to be able to review rental applications on the go. We do use encrypted data on those forms. When I pull up the application in the app it out only shows the encrypted information and I do not see a place to upload my key. Is this ability not available in the app or I missing something? Thank you.

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    JotForm Support

    Answered by Jim_R on February 22, 2017 at 01:04 PM

    Hey Justin, when you enable Form Encryption, you can only view the actual, decrypted data, from two places alone:

    1. From the Submissions page

    2. Or via Email

    Elsewhere, data will always be encrypted and you'll have no way of decrypting it (including within the app). 

    Here's a snippet from the guide I'll be linking below:


    Some of the features that are not available for Encrypted Forms* are:

    1. PDF Downloads,

    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),

    3. Emails that contain form data in them.

    * All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    Complete guide: Encrypted-Forms-and-How-to-Use-Them 

    I strongly urge you to read the guide, specially the Q & A section to learn more about Form Encryption.