What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received an email that I exceeded the free space allowed

    Asked by bemiller45 on June 15, 2012 at 02:15 PM

    I would like to pay via paypal but I know the money wont get to you until Monday or later and you message stated that the forms I had would be deleated. I am expecting forms today. Can I pay and receive forms this weekend?


    A little confused boy your service would be awesome if I could talk to someone.

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    Answered by pinoytech on June 15, 2012 at 02:32 PM


    I have checked your account and I found out that you already exceeded the limit for SSL Secure Submissions to 11. If you want to upgrade your account, all you need to do is:

    1. Log in to your account

    2. Click Account Settings button

    3. Click Upgrade button

    FYI: If you reach submission limits, your forms and account will be temporarily disabled not deleted.

    Thank you!

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    Answered by bemiller45 on June 15, 2012 at 03:33 PM
    If i have forms now r they not being sent to me?
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    Answered by gori-mathew on June 15, 2012 at 04:40 PM

    To be able to receive submissions once your space quota is exceeded is possible by deleting the forms or integrating your account with Dropbox (http://www.jotform.com/answers/73540-Dropbox-integration). This ensures that  new submissions are sent there. Before deleting forms from Jotform Servers, ensure you have backup.

    Lets know if you need further support.