What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What functionality can I continue to have without upgrading my account?

    Asked by kristalangmartin on February 22, 2017 at 11:37 AM

    Hi.  My account is out of submission storage.  I received an email in the past that my account would be grandfathered in and the old forms would be deleted as the new ones are submitted.  I would like to continue using jotform  What functionality can I continue to have without upgrading my account?  

    Thank you.  

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    JotForm Support

    Answered by AIDAN on February 22, 2017 at 02:02 PM

    Hi, thank you for contacting us.

    Please note that the Free account status doesn't differ from any upgraded plans in terms of available features. The difference is in the account limits, and you can find those limits by opening this page once you login to your account: https://www.jotform.com/myaccount/usage

    As to your submissions storage limit, I would recommend downloading your existing submissions and then deleting them from JotForm in order to free submissions storage for your upcoming ones.

    We have a guide on how to download form submissions as Excel/CSV/PDF files here: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    And we have a guide on how to delete form submission data here: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Please note that we do not store form submission data, so if you delete them there is no way on our end to restore them. Please exercise extreme caution about the data.

    I hope this answers your question. If you need further assistance please let us know. We will be happy to help. Thank you.