What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i need to upgrade my account

    Asked by SoBADeansAssistant on February 22, 2017 at 12:02 PM

    I click on the upgrade  button, but a pop up that shows it is updating, never does anything.  Please provide another way for me to upgrade my account.

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    JotForm Support

    Answered by david on February 22, 2017 at 02:08 PM

    I checked your account and it is currently showing as Bronze.  You have an active 2 year subscription that has already been paid for.  As far as your current usage, you should not need to upgrade further.

    Are any of your forms currently showing as over limit?  Let us know which one and we will be happy to have a look.  There should be no need to any changes to your subscription at this time.