My account was downgraded

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    jmatkowsky
    Asked on February 22, 2017 at 01:42 PM

    Hi,

     

    My account was downgraded for some reason and i was notified today via email.  I looks like I am on the free package now.  I upgraded to the silver platform and made a payment which looks like it went through on my credit card.  Not sure why this happened.  Please restore my account for the services I paid for.

     

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    AIDAN
    Answered on February 22, 2017 at 04:03 PM

    Hi, thank you for contacting us.

    I will forward your request to our billing team, so that they can inspect your account and upgrades. We will get back to you as soon as possible.

    You will be notified of any action via this thread. Thank you.