What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was downgraded

    Asked by jmatkowsky on February 22, 2017 at 01:42 PM



    My account was downgraded for some reason and i was notified today via email.  I looks like I am on the free package now.  I upgraded to the silver platform and made a payment which looks like it went through on my credit card.  Not sure why this happened.  Please restore my account for the services I paid for.


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    JotForm Support

    Answered by AIDAN on February 22, 2017 at 04:03 PM

    Hi, thank you for contacting us.

    I will forward your request to our billing team, so that they can inspect your account and upgrades. We will get back to you as soon as possible.

    You will be notified of any action via this thread. Thank you.