What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Salesforce integration is not working

    Asked by CLRC on February 22, 2017 at 01:42 PM

    I tried to integrate salesforce with jotform. It shows success but data does't populate in salesforce

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    JotForm Support

    Answered by John_Benson on February 22, 2017 at 04:35 PM

    We are currently not having any issues with our SalesForce integration.

    I checked your integration on this form and I can see that you weren't able to authenticate to SalesForce.

    Please try to redo the integration with the help of this guide: https://www.jotform.com/help/271-Flexible-Data-Integration-With-Salesforce.

    Hope that works. Let us know if you're still having issues. Thank you.

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    Answered by CLRC on February 23, 2017 at 11:01 AM

    Hi,

    Thank you for your prompt reply. Is there any situation with integrtion using developer edition. Jot form shows integration success. Data is not stored in salesforce.

     

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    JotForm Support

    Answered by Mike on February 23, 2017 at 01:46 PM

    I have just tested the Salesforce integration using a test Salesforce Developer's account and it worked well on my end.

    The issue might be related to mapped fields. You may try the integration on some simple form (e.g. map E-mail and Full Name fields only) to see if that makes any difference.