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    emails not being sent to hotmail.ca address as of Feb. 16, 2017

    Asked by tforce on February 22, 2017 at 02:57 PM

    For some reason as of Feb. 16, 2017 lcorrente@hotmail.com is not receiving the emails when someone fills out the Wendy's BB Registration form on my account.  I'm receiving them and i'm 3rd in line to get sent the email.

    Since the upgrade is there a problem sending to hotmail accounts?

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    Answered by Ian on February 22, 2017 at 05:37 PM

    I investigated the issue and identified that lcorrente@hotmail.com was IN the bounce list
    Reason(s) : smtp; 550 SC-001 (SNT004-MC10F12)

    I had removed it from the bounce list. You can remove it yourself by following the instructions provided at :


    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :


    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same