- AA_CAsked on February 22, 2017 at 03:12 PM
My form; 61013950784960, has PayPal widget and there is an option that requires no payment.
At least 80% of these submissions are $0.00, no payment. But all my submissions for this form are adding up against my limit of 1000.
Why is this happening and is there a work around like creating a second form and I give the user at our site a form option.
- JotForm SupportNik_CAnswered on February 22, 2017 at 05:45 PM
That happens because you added a payment field to your form, so even though you decided to charge zero, limit counter still increases because that field is detected.
Maybe you could redirect your users to the form that is a payment form by using Custom Thank you page if they choose to pay if they don't choose to pay then they will see a regular Thank you page.
Could that work for you?
- AA_CAnswered on February 22, 2017 at 09:00 PM
I like that idea... I have actually created two modified clones of the original, One without payment the other with. There is a custom Thank you page page is use now.
So I would have an option on the first that leads to the second... Not sure how that would work...
A check box? A link? Condition?... How?
- CharlieAnswered on February 23, 2017 at 03:51 AM
I believe you can already use the "calculation" field to redirect or use a custom "Thank You" message.
Something like this:
My condition states that if the "calculation" value is greater than 0 (0 not included), then redirect it to the link of my payment form. If this is not met, then the default "Thank You" page will be displayed, or you can create another condition to cover the calculation value of "0".
I hope that helps.
- AA_CAnswered on February 23, 2017 at 07:24 AM
Perfect .. Thank you... I will use this. Regards Robert
- AA_CAnswered on February 23, 2017 at 12:30 PM
I tried something different with form 70525869322965, where the first question asks;
. Replacement . Address Change . New Card
The New Card option should redirect to another form... Not working ... Why?
NOTE THAT I CHANGED THE REDIRECT TO 70526787416969, AS IT WAS POINTING TO ITSELF.
SO IGNORE ADDRESS SHOWN... BUT STILL NOT REDIRECTING
- JotForm SupportNik_CAnswered on February 23, 2017 at 01:39 PM
Please try to remove /jsform and check if it is working then. So make it like this: http://www.jotformpro.com/form/70526787416969
If the issue persists please let us know.
- AA_CAnswered on February 23, 2017 at 02:00 PM
I changed the redirect to: http://www.aac.ca/en/forms/JotForm/NEW-Dog-IDform.html
It is still not working.
ONE THING I JUST NOTICED.. IT INDICATES REDIRECT AFTER SUBMISSION
So different logic is required...
So I added another SUBMIT that appears if New Card is selected and all the other fields are then hidden.
But I'm thinking both Submit buttons will do the same redirect... Yes ... No ? If yes then It is a problem.
- AA_CAnswered on February 23, 2017 at 03:08 PM
I'm going to embed the code at site and make the required edits there...
Thanks for the help...
- JotForm SupportdavidAnswered on February 23, 2017 at 05:22 PM
The way the redirects work is if the condition is met, the thank you page URL will be changed to the specified URL. If no such conditions are met, the default thank page set for the form will be used. The rules apply the same to all submit button in the form.
- AA_CAnswered on February 23, 2017 at 06:55 PM
So case closed .. Thank you one and all.