My jotform seems to have disappeared.

  • AliceGoldbloom
    Asked on February 22, 2017 at 4:57 PM

    Hi,

    My jot form seems to have disappeared in 2 places. Not sure if your website is down or if the coding needs to be adjusted. Please assist in what my next steps are. 

     

    Please reply to emily@lovethatbag.ca

  • Kevin Support Team Lead
    Replied on February 22, 2017 at 9:41 PM

    I have checked your forms and I can see they are working fine using the direct link, I also cloned on of them and embedded it in a sample webpage, I can see it works fine. 

    In your webpage I can see the form's script code is currently hidden and the iFrame code does not have a height value, I tried to set a proper height and the form was still not showing. 

    My jotform seems to have disappeared Screenshot 30

    My jotform seems to have disappeared Screenshot 41

    The iFrame does not seem to have content either, to avoid any conflict, could you please try re-embedding your form using the iFrame code? 

    This guide will help you to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    But, please remove the JavaScript code and embed only the iFrame in your website. Example: 

        <iframe

          id="JotFormIFrame"

          onDISABLEDload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:1000px;

          border:none;"

          scrolling="yes">

        </iframe>

    Hope this helps.