My jotform seems to have disappeared.

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    AliceGoldbloom
    Asked on February 22, 2017 at 04:57 PM

    Hi,

    My jot form seems to have disappeared in 2 places. Not sure if your website is down or if the coding needs to be adjusted. Please assist in what my next steps are. 

     

    Please reply to emily@lovethatbag.ca

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    Kevin_G
    Answered on February 22, 2017 at 09:41 PM

    I have checked your forms and I can see they are working fine using the direct link, I also cloned on of them and embedded it in a sample webpage, I can see it works fine. 

    In your webpage I can see the form's script code is currently hidden and the iFrame code does not have a height value, I tried to set a proper height and the form was still not showing. 

    The iFrame does not seem to have content either, to avoid any conflict, could you please try re-embedding your form using the iFrame code? 

    This guide will help you to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    But, please remove the JavaScript code and embed only the iFrame in your website. Example: 

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:1000px;

          border:none;"

          scrolling="yes">

        </iframe>

    Hope this helps.