What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My jotform seems to have disappeared.

    Asked by AliceGoldbloom on February 22, 2017 at 04:57 PM

    Hi,

    My jot form seems to have disappeared in 2 places. Not sure if your website is down or if the coding needs to be adjusted. Please assist in what my next steps are. 

     

    Please reply to emily@lovethatbag.ca

    Page URL:
    https://www.lovethatbag.ca/pages/consignment-form

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 22, 2017 at 09:41 PM

    I have checked your forms and I can see they are working fine using the direct link, I also cloned on of them and embedded it in a sample webpage, I can see it works fine. 

    In your webpage I can see the form's script code is currently hidden and the iFrame code does not have a height value, I tried to set a proper height and the form was still not showing. 

    The iFrame does not seem to have content either, to avoid any conflict, could you please try re-embedding your form using the iFrame code? 

    This guide will help you to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    But, please remove the JavaScript code and embed only the iFrame in your website. Example: 

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:1000px;

          border:none;"

          scrolling="yes">

        </iframe>

    Hope this helps.