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AliceGoldbloomAsked on February 22, 2017 at 4:57 PM
Hi,
My jot form seems to have disappeared in 2 places. Not sure if your website is down or if the coding needs to be adjusted. Please assist in what my next steps are.
Please reply to emily@lovethatbag.ca
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Kevin Support Team LeadReplied on February 22, 2017 at 9:41 PM
I have checked your forms and I can see they are working fine using the direct link, I also cloned on of them and embedded it in a sample webpage, I can see it works fine.
In your webpage I can see the form's script code is currently hidden and the iFrame code does not have a height value, I tried to set a proper height and the form was still not showing.
The iFrame does not seem to have content either, to avoid any conflict, could you please try re-embedding your form using the iFrame code?
This guide will help you to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
But, please remove the JavaScript code and embed only the iFrame in your website. Example:
<iframe
id="JotFormIFrame"
onDISABLEDload="window.parent.scrollTo(0,0)"
allowtransparency="true"
src="https://form.jotform.com/FormID"
frameborder="0"
style="width:100%;
height:1000px;
border:none;"
scrolling="yes">
</iframe>
Hope this helps.