- WalleyeDerbyAsked on February 22, 2017 at 05:31 PM
Today, the images in the E-mails in this form suddenly stopped working. nothing has been changed other than deleting and reinstalling a unique ID counter and putting a reference to the new counter in the E-mail. The images in both the auto responder and the notifier have stopped appearing. They were both working fine a few days ago. All of the images appear just fine in the editor but they are not going with the E-mail. I have opened the email on several different devices tablet, pc and phone and I have enabled remote content or show images and the graphics do not appear. I provided a screenshot of the email as it appeared on my PC there are 3 images that are not showing up Has something changed on your end.Page URL:
- JotForm SupportEltonCrisAnswered on February 22, 2017 at 11:08 PM
Thanks for reporting. I was able to reproduce this problem. The file path of images on the actual email is incomplete causing this to happen.
I have now raised this to our developers for a resolution.
You will be informed here once this is fixed.
- JotForm DeveloperScottAnswered on February 23, 2017 at 11:09 AM
This issue is fixed now. But you need add these images again and save your email templates.
Sorry for this inconvenience. Let us know if you ever need anything else,
- WalleyeDerbyAnswered on February 23, 2017 at 11:47 AM
I just tried it again per your instructions I deleted and then added the images back into the template and saved. I then sent a test E-mail and the images did not come thru. I even created a brand new template with images and those images didn't come thru either when I sent a test E-mail.
It appears that the problem has not been solved
- JotForm SupportJim_RAnswered on February 23, 2017 at 02:17 PM
I did a quick test and confirmed it should be working now.
Here's how I setup the Email Notification template. To ensure it's not caused by anything else, I only added a single image in the email body:
And here's how the email looked like:
We implore you to give it another try and re-add the image as instructed. If it still fails, can you tell us how you're inserting the image? There are 3 options to choose from:
- WalleyeDerbyAnswered on February 23, 2017 at 04:22 PM
In order to make sure that nothing was interfering, I tried it again by creating 2 new Autoresponders which only contain an image. Autoresponder 4 has an image which was added using the Recently Used option of the image insertion tool and Autoresponder 5 has an image which was added using the upload option of the image insertion tool. I then sent test messages from each autoresponder and none of the graphics came thru. It appears as if the file path is still incorrect
- IanAnswered on February 23, 2017 at 07:45 PM
I could replicate the issue at my end. I am forwarding the issue to our development team so they can look into it and update you. Thanks for your patience.