What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank You page never shows at completion of form...stuck in "please wait..."

    Asked by highlandslatinnashville on February 22, 2017 at 11:30 PM

    For two separate forms of mine today I can't get the "thank you" screen to ever show up when a registration form is completed and "submit" has been clicked. It gets stuck in "please wait" mode, the submission is received by JotForm, but the person filling out the form doesn't know if it has gone through--they are stuck thinking they've done something wrong. 

    Ideas?

    Page URL:
    https://nashvillelatinschool.com/online-2017-2018-enrollment/

    Screenshot
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    Answered by highlandslatinnashville on February 22, 2017 at 11:53 PM

    Why isn't my question posting to the forum? Trying to bump it up with a comment. 

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    JotForm Support

    Answered by BJoanna on February 23, 2017 at 05:14 AM

    I have tested your embedded form twice and I successfully submitted your form both times.

    Please test your embedded form again. If the issue still persist on your end, then re-embed your form with iFrame code. Inside of this guide you can find how to get iFrame code of your form:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    All of your questions were successfully posted. However they will be shown on forum only after support team reply to them. 

    Hope this will help. Let us know if you need further assistance.