What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to save the submission data in Europe Datacenter?

    Asked by Associativismo on February 23, 2017 at 04:23 AM

    1487265649 (ID)

     

    Hi,

    Please, how can i consistently opt in or out of the data location option?

     

    Thanks you for your help 

     

    Your last  response

    "Hi, thank you for contacting us.

    The usual reason for form submissions not showing for users and showing for others, is when the submissions data is in a US server and the user opted for his data to be on the Europe server, or vice versa.

    One way to resolve this, is to consistently opt in or out of the data location option, so that everyone is on the same side with where the data is, resulting in submissions being accessible by everyone.

    If you need further assistance please let us know. We will be happy to help. Thank you"

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2017 at 07:11 AM

    Hello,

    You can select "Europe Datacenter" form your account setting >> Data page to ensure that your submission data is stored in EU datacenter. Please check the screenshot below:

     

    If you do not want to save the data in EU datacenter, the checkbox should be unchecked.

    Thank you!