What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If user cancel the PayPal transaction, is it possible to receive the submission?

    Asked by EastonCity on February 23, 2017 at 08:20 AM

    Quick question.  We have PAYPAL selected as a payment option.  When a user completes the form and presses submit and it launches PAYPAL.   At what point does the data transmit back to us as a completed form?  My question is, can someone cancel the transaction in PAYPAL, not make a payment and the form still transmit to us?   

    We want to make sure this does not happen.

    Hopefully my question is clear

     

    thanks

    fpc

     

    P.S. AWESOME product! our testing seems to be going well.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2017 at 12:04 PM

    Hello EastonCity,

    Please note that as soon as the submit button of form is clicked, the data is captured and then users are redirected to PayPal. If the users do not settle or complete the payment on PayPal chekcout page, that submission is marked as "Incomplete Payments".

    That means what you are trying to achieve is possible. The incomplete payments are not visible in form's submission page but you can manually complete it and then it should be visible in yoru form's submission page. You may like to take a look at the following guide which should help you:

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    Please note that you can also setup notification email for incomplete payments as well. The following guide should help you:  https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!