What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions not displayed for my form

    Asked by MarwaFathalla on February 23, 2017 at 09:49 AM

    I get 0 submissions to my form although i'm sure i already got multiple submissions

  • Profile Image
    JotForm Support

    Answered by Kiran on February 23, 2017 at 12:40 PM

    I see that there is only one form in your account. However, there are no fields added to the form and no submissions as well. However, when I checked our records further I notice that you have two guest accounts having a form on each account. I have now moved the forms to your account and you should be able to view the submissions on the other form.

    Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by MarwaFathalla on February 24, 2017 at 03:46 AM
    Thanks Kiran,, yes, problem solved & i could see the submissions :)
    Just want to make sure that all future submissions will be displayed
    normally, or do i need your input again to manually move them to the
    account ?
    On a side note,, allow me to mention that the mobile version of the form
    editing is distorted (page keeps blinking). I can manage through the
    desktop anyways.

    Thanks,
    Marwa
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on February 24, 2017 at 05:57 AM

    Hi,

    Your forms are in your account now so you could view them including the submissions that they will receive, as long as you log into that account. I also see that you have three forms with the same title "Happy Yogi Mama", I strongly suggest that you at least edit the title of the duplicates so that it won't be confusing as to what is the actual live form you are using. 

    For the other concern regarding the form editor in the mobile device, I've opened a separate thread for it. Please refer to this link instead: https://www.jotform.com/answers/1075153. We will address that one accordingly.

    Thank you.