Autoresponder: Image links are broken in Autoresponder Email

  • itcaribbean
    Asked on February 23, 2017 at 10:19 AM

    Why the image on my forms are blocked. I sent an email test and it appears blocked, even if i chose to download the images

    Page URL: https://form.jotformz.com/itcaribbean/encuesta-post-venta
  • BJoanna
    Replied on February 23, 2017 at 1:07 PM

    I assume that you are referring to images inside of your Autoresponder email. Is that correct?

    Autoresponder: Image links are broken in Autoresponder Email Image 1 Screenshot 20

    We had an issue with images that are added to Autoresponder email and Email Notification. 

    This issue is now fixed, but you need to add you images images again and then save your email templates. This way the directory will be corrected and the images will show upon your emails.

    Let us know if you need further assistance. 

  • itcaribbean
    Replied on February 23, 2017 at 2:18 PM

    Hello:

    But I just followed your instructions but the problem is still there. Can you check it out please?

  • BJoanna
    Replied on February 23, 2017 at 4:05 PM

    I am able to replicate mentioned issue. I will escalate this issue to our developers.

     

    For now I can only suggest you to use non secure images (http). They will work.

  • BJoanna
    Replied on February 23, 2017 at 4:15 PM

    It is fixed now. I made several test and it is working on my end. 

    Autoresponder: Image links are broken in Autoresponder Email Image 1 Screenshot 20

    You will need to upload your images again. 

    Sorry for inconvenience this may caused you. 

  • itcaribbean
    Replied on March 3, 2017 at 3:19 PM

    ok, but I had try with a hotmail account and the email never arrives. You have a problem with Hotmail's accounts?

     

     

  • Kevin Support Team Lead
    Replied on March 3, 2017 at 7:53 PM

    Upon reviewing the email history on your account I can see there're some blocked emails to hotmail addresses, they're in our bounce list and I've removed so you can receive emails on that address now. 

    You could also check the emails in our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    And this one will help you to view your email history and know if emails were sent: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If this persists, please open a new thread and provide us more details about it, we  will be glad to further help you.