What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder: Image links are broken in Autoresponder Email

    Asked by itcaribbean on February 23, 2017 at 10:19 AM

    Why the image on my forms are blocked. I sent an email test and it appears blocked, even if i chose to download the images

    Page URL:

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    JotForm Support

    Answered by BJoanna on February 23, 2017 at 01:07 PM

    I assume that you are referring to images inside of your Autoresponder email. Is that correct?

    We had an issue with images that are added to Autoresponder email and Email Notification. 

    This issue is now fixed, but you need to add you images images again and then save your email templates. This way the directory will be corrected and the images will show upon your emails.

    Let us know if you need further assistance. 

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    Answered by itcaribbean on February 23, 2017 at 02:18 PM


    But I just followed your instructions but the problem is still there. Can you check it out please?

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    JotForm Support

    Answered by BJoanna on February 23, 2017 at 04:05 PM

    I am able to replicate mentioned issue. I will escalate this issue to our developers.


    For now I can only suggest you to use non secure images (http). They will work.

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    JotForm Support

    Answered by BJoanna on February 23, 2017 at 04:15 PM

    It is fixed now. I made several test and it is working on my end. 

    You will need to upload your images again. 

    Sorry for inconvenience this may caused you. 

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    Answered by itcaribbean on March 03, 2017 at 03:19 PM

    ok, but I had try with a hotmail account and the email never arrives. You have a problem with Hotmail's accounts?



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    JotForm Support

    Answered by Kevin_G on March 03, 2017 at 07:53 PM

    Upon reviewing the email history on your account I can see there're some blocked emails to hotmail addresses, they're in our bounce list and I've removed so you can receive emails on that address now. 

    You could also check the emails in our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    And this one will help you to view your email history and know if emails were sent: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If this persists, please open a new thread and provide us more details about it, we  will be glad to further help you.