Lost old data due to being over submission storage limit

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    highsierramusic
    Asked on February 23, 2017 at 10:44 AM

    Hi,

    We are trying to retrieve data from past forms.

    It seems Jotform had an update to the system in the last year, and data collected from forms prior to the update were not saved. This is data that we use as reference for future planning.

    Is there a way to retrieve the submissions from forms in 2016 and 2015?


    Thanks,

  • Profile Image
    david
    Answered on February 23, 2017 at 01:14 PM

    I have restored the missing submissions and they should now be accessible.  If your account was over the submission storage limit at some point, submissions in excess of the limit would have been hidden.  They should have automatically been restored when  you upgraded to Bronze but looks like they were not. 

    If anything is still missing, let us know which form and we will have a closer look.