What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Alerts: Image and JotForm links are broken

    Asked by Smichaelhgoco on February 23, 2017 at 11:19 AM
    Page URL:
    https://www.jotform.com/build/70325616956158/settings/emails

    Screenshot
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    JotForm Support

    Answered by Mike on February 23, 2017 at 02:07 PM

    I was able to reproduce the issue with broken image links on emailed messages. A bug report ticket has been attached to this thread and escalated to our developers.

    We will get back to you once the issue is fixed.

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    JotForm Support

    Answered by Scott on February 23, 2017 at 03:30 PM

    Hey there Smichaelhgoco,

    We had this bug the other day but it was fixed today.

    In order to get your images working, please add them to your email templates again and save them.

    Let us know if you need further assistance.