Hyperlinks do not open when clicked? (WordPress embedded)

  • highlandslatinnashville
    Asked on February 23, 2017 at 12:11 PM

    Two hyperlinks in my form do not open when clicked. They are set up to open in a new window. Right clicking and opening in a new window is an option, but I want submitters to click and go. 

    Thank you for your help!

    Jotform Thread 1074328 Screenshot
    Page URL: https://nashvillelatinschool.com/online-2017-2018-enrollment/
  • highlandslatinnashville
    Replied on February 23, 2017 at 12:18 PM

    To clarify, the links DO work when I open the form through a "Direct Link of Your New Form" They do not work on the embedded form in my Wordpress site. 

  • Kevin Support Team Lead
    Replied on February 23, 2017 at 2:42 PM

    I have checked your form and noticed you've removed the embedded form, could you please try re-embedding your form again? 

    If possible, please try with the default embed  option, here's the guide: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page 

    Also, do not remove the form from the webpage so we can check and find why links still opening in the same tab. 

    We'll wait for your response. 

  • highlandslatinnashville
    Replied on February 23, 2017 at 8:57 PM

    Sorry about that--had to take it out to get something else to work. I've re-ebedded it using the WordPress-specific code:

    [embed]https://form.jotform.com/form/70526010345141[/embed]

    The links to do not appear to work again.

    Thanks for your help!

     

  • Chriistian Jotform Support
    Replied on February 24, 2017 at 1:02 AM

    I checked your form embedded on your WordPress site and I was able to replicate the issue. I noticed that the links do not work when embedded on the site but it is working in the form itself.

    Can you please try to use the JotForm plugin? Here's the guide on Embed JotForm in Wordpress using the Embed Form Plugin.

    Please let us know if you need further assistance.
    Regards