What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm getting "connection has timed out" when submitting the form?

    Asked by ronprosky on February 23, 2017 at 12:21 PM

    testing these forms on our website and both timed out. (BWR footer and contact page forms worked.)


    BWR Family Questionnaire



    BWR Family Survey



    Page URL:

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    JotForm Support

    Answered by Nik_C on February 23, 2017 at 02:36 PM

    I checked both of your forms and they both worked for me (please ignore my submissions):

    And the second one:

    Please test again, maybe it was a temporary issue.

    If you face any further problems please let us know.

    Thank you!