What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error in our form

    Asked by gobella on February 23, 2017 at 12:59 PM

    Hi Jotform Team,

    We are having an issue with a jot form contact form that is linked to our website. Our clients have been unable to contact us through your website because when they fill in the proposed wedding location in the form it pops up as an invalid email address and will not allow them to submit the form even though this bar is only asking for a location not an email address? 

    Please could you look into why this is happening.

    Thank you,

    Samantha Robertson

    samantha@gobella.com

    (970)389-5672

    Page URL:
    http://gobella.com/contact_page

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 23, 2017 at 02:56 PM

    I have inspected your form and your Event Location field is actually email field. 

    You need to delete that fields and add regular Text box field instead. However please note that this will delete all associated data with that field. You can also hide that field and add new one using text field. Or you can download your data, before you delete mentioned field.

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF 

    Hope this will help. Let us know if you need further assistance.