What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission data not synching with Google sheet correctly

    Asked by mvlaslobs on February 23, 2017 at 01:13 PM

    I have a google sheet linked to my Jotform.  I have some submissions that have synched with the google sheet but other submissions have not.  Below are the links to my google sheet and jot form.  Thanks

     

    https://docs.google.com/spreadsheet/ccc?key=1e6FwAkNmP0aSFNv7KesN-y8oATqEcgGjRLzN8M22Eys

     

    https://form.jotform.com/70507840346152

    Page URL:
    https://form.jotform.com/70507840346152

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    JotForm Support

    Answered by Kiran on February 23, 2017 at 03:04 PM

    I see that there are 13 submissions in your JotForm. I have pushed the submissions to the Google spreadsheet manually. Could you check the spreadsheet once again and see if the new submissions are syncing to the sheet correctly? If the issue still persists, please try removing the Google spreadsheet integration on the form and reintegrate again to see if that helps.

    Let us know if you need any further assistance. We will be happy to assist.