What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder emails are not being sent?

    Asked by ISAsigns on February 23, 2017 at 01:38 PM

    This has been going on for 2 weeks now. Everytime I fill out the form to test it, I do not get the Autoresponder emails. I do get the Notification1 email though...



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    JotForm Support

    Answered by Kiran on February 23, 2017 at 03:12 PM

    I see that the form is enabled with encryption and so you are not receiving the auto-responder. Since the form data is encrypted and it is required to have the private key in order to view the encrypted data, sending an auto-responder is disabled with encrypted forms. If you want to send the auto-responder, it is required to disable the form encryption. 

    Hope this information helps!