Autoresponder emails are not being sent?

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    ISAsigns
    Asked on February 23, 2017 at 01:38 PM

    This has been going on for 2 weeks now. Everytime I fill out the form to test it, I do not get the Autoresponder emails. I do get the Notification1 email though...

     

    https://form.jotform.com/70115467929159

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    Kiran
    Answered on February 23, 2017 at 03:12 PM

    I see that the form is enabled with encryption and so you are not receiving the auto-responder. Since the form data is encrypted and it is required to have the private key in order to view the encrypted data, sending an auto-responder is disabled with encrypted forms. If you want to send the auto-responder, it is required to disable the form encryption. 

    Hope this information helps!