Email with customer information reaches us w/html code

  • Profile Image
    Asked on February 23, 2017 at 02:05 PM


    Our organization,, has set up forms to register for events. as registrations arrive, the emails are not just the enrollees' information. Instead it comes with unwanted code (see bottom for example).

    Please advise on how to turn off the code.


    Barry List



     Question Answer
    Full Name Jason Ermine
    Address Street Address: 6600 Linco Ave<br>City: Baltimore<br>State / Province:
    MD<br>Postal / Zip Code: 21209<br>Country: United States<br>
    Best Contact Phone (410) 6155255
    Emergency Number ()
    < table cellpadding="0" cellspacing="0" border="0"><tr><td><ul
    style='padding-left:10px'><li>Young family dinner February 24, 2017 - Family Max
    (Amount: 40.00 USD, Quantity: 1) </li></ul>Total:
    $40.00<br></td></tr><tr><td><br />
    < table cellpadding="0" cellspacing="0" border="0"
    style="font-size:10px;"><tr><td colspan="2"><b style="color:#777;
    font-size:12px;">==Payer Info==</b></td></tr><tr><td width="70"><b
    style="color:#777">First Name</b> </td><td>Jason</td></tr><tr><td><b
    style="color:#777">Last Name</b> </td><td>Ermine</td></tr><tr><td><b
    style="color:#777">E-Mail</b> </td><td></td></tr><tr><td
    colspan="2"><b style="color:#777;
    style="color:#777">Name</b> </td><td>Jason Ermine</td></tr><tr><td><b
    style="color:#777">Street</b> </td><td>6600 Linco Ave.</td></tr><tr><td><b
    style="color:#777">City</b> </td><td>BALTIMORE</td></tr><tr><td><b
    style="color:#777">State</b> </td><td>MD</td></tr><tr><td><b
    style="color:#777">Zip</b> </td><td>21209</td></tr><tr><td><b
    style="color:#777">Country</b> </td><td>United

  • Profile Image
    Answered on February 23, 2017 at 03:50 PM

    I tested the clone of your form but I wasn't able to replicate this problem, my submission came normally. If the issue persists on your side, you can try to create a new Notifier and test if it comes normally:

    If you experience the same issue again, please let us know so we can have a closer look.

    Thank you!