What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All my forms are disabled

    Asked by sweetandsassyphoto on February 23, 2017 at 03:15 PM

    Hi, Can you tell me why all my forms say disabled when the link is clicked? I upgraded my storage. Thanks. 

  • Profile Image
    JotForm Support

    Answered by Kiran on February 23, 2017 at 05:21 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I notice that one of your JotForms are collecting credit card information using plain text fields. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. 

    If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    Please confirm that you agree to our terms and agree to delete the guilty fields from the form so that we can activate your account. 

    Thank you!