What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Prepopulate app not loading the selected form to fill the fields and generate the URL

    Asked by beechtreeinn on February 23, 2017 at 04:57 PM
    Yesterday, I found the prepopulate feature no longer worked.  When I click on Choose Form and then select my form, I just return to the prepopulate.jotform.io homepage, instead of being directed to my form with "create URL" button. I thought I'd  wait a day in case this was simply a temporary bug related to software engineering in progress, but I'm having the same problem today so determined it might be a good idea to drop you a line.
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    JotForm Support

    Answered by Kiran on February 23, 2017 at 05:09 PM

    I have tried using the Prepopulate app and see that the forms is not loading to fill in the fields and generate the URL. Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.

    Thank you! 

  • Profile Image

    Answered by beechtreeinn on February 23, 2017 at 07:46 PM
    Thanks Kiran. It looks like a similar problem has been reported and
    addressed here:
    https://www.jotform.com/answers/1073704-Prepopulate-App-Nothing-happens-after-selecting-a-form-in-the-Form-Picker-window-and-clicking-the-Continue-button
    The Beech Tree Inn
    83 Longwood Avenue
    Brookline, MA 02446
    857.267.1783
    ...
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    JotForm Support

    Answered by EltonCris on February 23, 2017 at 11:20 PM

    You're right. That thread is also on the bug list.

    Once this is resolved, we'll let you know here.

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    Answered by beechtreeinn on February 23, 2017 at 11:46 PM
    Thank you! :)
    ...
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    JotForm Support

    Answered by NeilVicente on February 25, 2017 at 09:45 AM

    Hello there,

    The app is now working as expected.

    Kind regards,

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    Answered by beechtreeinn on February 25, 2017 at 10:46 AM
    Thanks, NeilVicente! I just tried to use it in Chrome without success, but
    for some reason, when I switched to Firefox, it worked. Firefox is fine
    with me; I just wanted to let you know of the discrepancy.
    Thank you again for all your hard work.
    The Beech Tree Inn
    83 Longwood Avenue
    Brookline, MA 02446
    857.267.1783
    ...