What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PrePopulate Fields App: Nothing happens when you choose a form to get pre-populated.

    Asked by novopelleaustin on February 23, 2017 at 05:15 PM

    HELLO, I CLICK ON THE PRE POPULATED LINKS AND IT WILL NOT ALLOW. PLEASE CALL 512-462-1433 OR EMAIL ME AT MM.NOVOPELLE@GMAIL.COM

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    JotForm Support

    Answered by Kevin_G on February 23, 2017 at 08:49 PM

    Unfortunately will not be possible to call you since we do not provide phone support, but we will be glad to help you through this forum. 

    I have reviewed some of your forms and did not find any with pre-populated link in emails or thank you page either. 

    Could you please provide us the link to the form where you're getting this issue? 

    We will be glad to help you. 

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    Answered by novopelleaustin on February 24, 2017 at 10:08 AM

    What do you mean? I just go to this link http://prepopulate.jotform.io

     

    Click Choose Form > select the form and populate it. The problem is I can't even get to that point. When I choose the form the window disappears and nothing happens. I'm back at the Choose Form page.

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    JotForm Support

    Answered by Kevin_G on February 24, 2017 at 11:41 AM

    Thank you for the additional details. 

    I have checked the app and was able to replicate the same on my end, I will report it to our second level so our developers can investigate and resolve  it. 

    We will update you as soon as possible regarding this thread. 

     

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    JotForm Support

    Answered by NeilVicente on February 26, 2017 at 12:47 PM

    We have just fixed this bug. 

    You may now use the Prepopulate app as usual.

    Cheers!