- poltelmobileAsked on February 23, 2017 at 06:02 PM
Hello I created 2 forms with authorize.net integration. I have verified that my integration is correct. When I fill out the form, include my cc info and submit, i get the following error: PCI Error on Transaction - user authentication failed due to invalid authentication values. I am positive the credit card and billing address provided are correct...Page URL:
- JotForm SupportjonathanAnswered on February 23, 2017 at 09:14 PM
Please double check first that the issue was not due to your payment processor having expired API and Transaction keys.
Refer also to this similar discussion thread that was resolved.
Let us know if issue remains.
- poltelmobileAnswered on February 24, 2017 at 08:56 PM
I have verified the set up and everything is correct. I even generated a new transaction key. Still same error....
- JotForm SupportjonathanAnswered on February 24, 2017 at 10:48 PM
I noticed that the Authorize.net payment integration on your form https://www.jotform.us/form/70506896577168 was actually in sandbox mode.
Please take note that since sandbox mode is enabled, only your test developer account will work for it also.
Review this user guide: How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode
Test it using the test developer account you got when you created your Sandbox account in Authorize.net.
Let us know if issue still not resolve.