PCI error on authentication on authorize.net integration

  • poltelmobile
    Asked on February 23, 2017 at 6:02 PM

    Hello I created 2 forms with authorize.net integration.  I have verified that my integration is correct.  When I fill out the form, include my cc info and submit, i get the following error: PCI Error on Transaction - user authentication failed due to invalid authentication values.  I am positive the credit card and billing address provided are correct...

    Jotform Thread 1074802 Screenshot
    Page URL: https://form.jotform.com/70506896577168
  • jonathan
    Replied on February 23, 2017 at 9:14 PM

    Please double check first that the issue was not due to your payment processor having expired API and Transaction keys.

    Refer also to this similar discussion thread that was resolved.

    https://www.jotform.com/answers/1006430-PCI-Error-during-transaction-on-Authorize-net-integrated-form

    Let us know if issue remains.

    Thanks.

     

  • poltelmobile
    Replied on February 24, 2017 at 8:56 PM

    I have verified the set up and everything is correct.  I even generated a new transaction key.  Still same error....

  • jonathan
    Replied on February 24, 2017 at 10:48 PM

    I noticed that the Authorize.net payment integration on your form https://www.jotform.us/form/70506896577168 was actually in sandbox mode.

    PCI error on authentication on authorize Screenshot 20

    Please take note that since sandbox mode is enabled, only your test developer account will work for it also. 

    Review this user guide: How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode

    Test it using the test developer account you got when you created your Sandbox account in Authorize.net.

    Let us know if issue still not resolve.