What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sender email

    Asked by dm966723 on February 23, 2017 at 08:33 PM

    I have made updates to the sending email address field for my form in the advanced tab. I had the wrong SMTP login and want to edit it. How do i do that? I can't edit an email I've set up, from what I can tell. I tried adding a new sender email and entered the same email address and SMTP credentials except I used the correct login. However I wasn't prompted that I was going to overwrite the old one, and I have no way of checking what settings are in there for that email.

    Also, is there lag between when I update by form and when the changes take effect? I have tried several different combinations of sender name and sender email address on my form and every email I get now just says Jotform in the sender name and noreply@jotform.com . I am getting frustrated at this and I can't seem to get the email set up back to the way it was.

    The problem all stems from the fact that all of a sudden comcast no longer gets the email submission emails. They say the IPs are whitelisted and they are not filtering, but nothing is getting through.

    I went on the forum for help, and any topic i select just opens a window and takes me to my form. 



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    JotForm Support

    Answered by Chriistian on February 24, 2017 at 12:29 AM

    To edit your SMTP settings on your form, please follow the instructions in this guide: How to Edit/Delete Sender Emails on SMTP Settings. You need to hover or if its not working click the email address and click "pencil" icon.

    Related guide: How to Add a Custom Sender Address to an Email Alert

    Let us know if you need further assistance.