- wylimAsked on February 23, 2017 at 09:34 PM
Hi, I received a mail to say that my account has exceeded the limit for upload and will be disabled, I would like to ask how would it be possible to continue using it without upgrading the account. I have since changed the form to avoid the large file uploads.
- JotForm SupportChriistianAnswered on February 24, 2017 at 01:49 AM
I checked your account and I noticed that you have 112.71MB used up for the uploads on your form and it exceeds to the limit of the Free Plan which is 100MB only.
Please let me inform you that the available space limit which is 100MB is fixed and it doesn't reset monthly. So, I would suggest is to free up your space is by deleting submissions that has uploaded files on it.
However, please make sure that you have a backup of your submissions before deleting them because deleting submissions will be permanently deleted also from our servers.
Do let us know if you need further assistance.
- Jimmy GolfiAnswered on February 24, 2017 at 02:06 AM
I am getting very often during the week a message with this
message "You have reached your Jotform API LIMIT" .
Can you please check with my account ?
I am sure i haven't and perhaps this could be a bug ?
I have tested the online forms and i get to receive email correctly after
submitting on any of our forms.
- JotForm SupportChriistianAnswered on February 24, 2017 at 03:13 AM
I have moved your concern to a separate thread, please follow this link: https://www.jotform.com/answers/1075058. We will address your concern in that thread.