What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account limit

    Asked by wylim on February 23, 2017 at 09:34 PM

    Hi, I received a mail to say that my account has exceeded the limit for upload and will be disabled, I would like to ask how would it be possible to continue using it without upgrading the account. I have since changed the form to avoid the large file uploads. 

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    JotForm Support

    Answered by Chriistian on February 24, 2017 at 01:49 AM

    I checked your account and I noticed that you have 112.71MB used up for the uploads on your form and it exceeds to the limit of the Free Plan which is 100MB only. 

    Please let me inform you that the available space limit which is 100MB is fixed and it doesn't reset monthly. So, I would suggest is to free up your space is by deleting submissions that has uploaded files on it.

    However, please make sure that you have a backup of your submissions before deleting them because deleting submissions will be permanently deleted also from our servers. 

    Do let us know if you need further assistance.
    Regards

     

     

  • Profile Image

    Answered by Jimmy Golfi on February 24, 2017 at 02:06 AM

    Good morning. 

    I am getting very often during the week a message with this

    message "You have reached your Jotform API LIMIT" . 

     

    Can you please check with my account ? 

     

    I am sure i haven't and perhaps this could be a bug ?

     

    I have tested the online forms and i get to receive email correctly after

    submitting on any of our forms. 

     

    Best Regards

    Jim

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 24, 2017 at 03:13 AM

    @Jim,

    I have moved your concern to a separate thread, please follow this link: https://www.jotform.com/answers/1075058. We will address your concern in that thread.

    Regards