- empassionnaturalAsked on February 23, 2017 at 10:52 PM
This is getting frustrating.
I paid a renewal for 1 year upgrade but once again I have received an email saying my account needs to be upgraded.
My account has been downgraded... again.
Can you PLEASE sort this out once and for all.
- JotForm SupportChriistianAnswered on February 24, 2017 at 03:35 AM
I'm checking your account. Please allow me sometime to further investigate. I'll get back once I've found results.
- JotForm SupportChriistianAnswered on February 24, 2017 at 04:20 AM
You have two subscriptions in your account. The bronze monthly in PayPal and Silver Yearly in FastSpring.
Since there were two active subscriptions, the Bronze monthly was cancelled and it made your account downgraded back to Free.
I can see that you have upgraded again to Bronze Monthly while you have an active subscription of Silver Yearly. I have sent a refund request for your Bronze Monthly Payment this February 23, 2017. I have set your account back to Silver Yearly Plan.
Please cancel your Bronze Monthly Subscription (S-41H496903N678470K) on PayPal to avoid being charged again.
After you have cancelled your subscription on PayPal, please reply to this thread immediately: https://www.jotform.com/answers/1074972 so we can remove the downgrade schedule. If you receive emails that your account will be downgraded, please ignore them.
We'll be waiting for your response.
- empassionnaturalAnswered on February 25, 2017 at 02:46 AMThanks,
But why do I get emails telling me that my subscription is over and then it
downgrades me to Basic?
4/12 Greenway Dve, Tweed Heads Sth NSW 2486, Australia
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- JotForm SupportliyamAnswered on February 25, 2017 at 05:07 AM
What happened was that you upgraded to Silver first then canceled your Bronze subscription right after. The last instance that happened on your account triggers a change of status on your subscription type. On this case, the last instance was the downgrade of the account. As a result, you were downgraded to free status and the notification email goes along with it.
As I noticed, you have upgraded again to Bronze. If there is no need for you to upgrade your subscription to this type, please cancel your subscription on your Paypal account and let us know that you have successfully done so in order for us to check your status and remove the downgrade schedule that triggers after every cancellation.
Please do not hesitate to contact us anytime for any concern with your account.