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    Submission emails are not being received

    Asked by greenecar5 on February 23, 2017 at 11:02 PM

    The Greene County Hazmat Team Application email after submissions does not work

    Why?

    Page URL:
    https://form.jotform.com/43565027163150

    Screenshot
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    JotForm Support

    Answered by ashwin_d on February 24, 2017 at 04:09 AM

    Hello greenecar5,

    I did check your form's notification email alert and found that you have configured 6 recipient emails addresses. Upon chekcing our logs, I found 5 of your email address were in our bounce list for following reasons:

    Result: 

    sparky3829@aol.com is IN 

     the bounce list 

    Reason(s) : smtp; 521 5.2.1 :  (DMARC:F2) This message failed DMARC

    sparky3829@aol.com is NOT in the unsubscribe list

     

    Result: 

    Bdm509@hotmail.com is IN 

     the bounce list 

    Reason(s) : smtp; 550 5.7.0 (SNT004-MC11F12) Unfortunately, messages from

    Bdm509@hotmail.com is NOT in the unsubscribe list

     

    Result: 

    greenehazmat6710@yahoo.com is IN 

     the bounce list 

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.  See

    greenehazmat6710@yahoo.com is NOT in the unsubscribe list

     

    Result: 

    jfarrell@discovregreene.com is IN 

     the bounce list 

    Reason(s) : smtp; 554 5.1.2 : Recipient

    jfarrell@discovregreene.com is NOT in the unsubscribe list

     

    Result: 

    deputycar5@gmail.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    deputycar5@gmail.com is NOT in the unsubscribe list

     

    I have removed your email address from bounce list and it should work fine now. Please note that because of DMARC - Anti-Spoofing Policy sending email to yahoo & AOL email addresses is a known issue. I would suggest you to please use some other email address and then test yoru form again to see if you receive submission emails or not.

    If the issue persists,  I would suggest you to please use your own email address with SMTP to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!