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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Version 4: Form cannot be edited if hyperlinks are not set correctly

    Asked by tspublicity on February 23, 2017 at 11:51 PM

    Hi, I am having trouble editing the form elements in my jotform? I want to be able to delete and also add hyperlinks. I was able to edit the first multiple choice box and then it stopped working.  

    Here is the link: https://form.jotform.co/70536335029858 


    Page URL:

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    JotForm Support

    Answered by BJoanna on February 24, 2017 at 04:44 AM

    I'm able to replicate mentioned issue on my cloned form. I'm not able to edit form inside of Form Builder Version 4.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    I was able to edit my cloned form in Version 3. For now I can only suggest you to try the same. You can switch back to Version 3 on settings page of your account.

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    Answered by tspublicity on February 26, 2017 at 11:56 PM

    It still is not working and I have tried multiple forms. Is there anything else to do?


    Can you access my form and let me know what's going wrong? 

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    JotForm Support

    Answered by BJoanna on February 27, 2017 at 04:06 AM

    This issue is still not resolved. One of our developers is assigned to this ticket. We will inform you via this thread once this issue is resolve. 

    However I have cloned your form again and this time I was able to edit it inside of Version 4. I was also able to edit and add new hyperlinks. I also noticed that your form looks differently and that checkbox options are edited.

    Are you now able to edit your form? Is your issue resolved? 

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    JotForm Support

    Answered by BJoanna on February 27, 2017 at 05:17 AM

    I did some additional tests on form that I originally cloned and that could not be edited in V4 and I noticed that you did not closed </a> tags of your hyperlinks.

    Because of that form could not be edited in V4.

    It seems that you have modified your form and that <a> tags are now closed on you form.

    If you still have issues with your form, I would suggest you to double check your hyperlink closing tags and make sure that non of them is opened. 

    Also you do not need to place text that should not be hyperlinked within <a> tags. 


    <a>, Tasma Terrace</a>

    Considering that this issue was related to hyperlinks that were not set correctly, I will cancel the ticket that was raised to our developers. 

    You can also check this guide for more info about hyperlinks:


    Let us know if you need if you need further assistance. 

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    JotForm Developer

    Answered by berkay on February 27, 2017 at 09:47 AM


    We are sorry for interruption the problem is resolved now.