Responding to submission responses

  • Profile Image
    denisedavis94
    Asked on February 24, 2017 at 04:17 AM

    I was responding to some of my responses that I received on my form.  After responding back to maybe around 15 of them I received a message that I had received my maximum limit.  Does this mean I can not respond to the rest of them ever? please explain.

  • Profile Image
    Charlie
    Answered on February 24, 2017 at 06:32 AM

    I presume you are responding to the submissions by using the "Reply" or "Forward" button in your Submissions page?

     

    Please note that for Free plans, you are only allowed to send 20 outbound emails per day inside the form builder. Outbound emails in the form builder include "Reply", "Forward", "Test Email" and "Share via Email" in "Publish". For paid users, they have a limit of 1,000 outbound emails per day. 

    You could just simply use your own email provider when replying to your submissions, that is if you have setup an email notification that will be sent to you. I checked your form and I see you already setup the "Reply-to-email" in your notifier:

     

    Now I will receive the notification like this, and you'll see that the 'reply-to' information is filled out. If you use your email client's reply feature, that should automatically select the email on the submission:

     

    I hope that helps.