How do I stop my email appearing on bounce list?

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    BensGardenHome
    Asked on February 24, 2017 at 04:53 AM

    We have a paid account but our email keeps reverting back to bounce - is there a way of stopping this?

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    ashwin_d
    Answered on February 24, 2017 at 07:32 AM

    Hello BensGardenHome,

    I did check our records and your email address marketing@bents.co.uk is no longer in our bounce list. Since you have already removed your email address from bounce list, I am unable to check the bounce reason.

    You have configured your form's notification email alert correctly and you should receive submissions emails without any problem.  I would also suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!