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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I stop my email appearing on bounce list?

    Asked by BensGardenHome on February 24, 2017 at 04:53 AM

    We have a paid account but our email keeps reverting back to bounce - is there a way of stopping this?

    Page URL:
    https://form.jotformeu.com/62904058147356

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    JotForm Support

    Answered by ashwin_d on February 24, 2017 at 07:32 AM

    Hello BensGardenHome,

    I did check our records and your email address marketing@bents.co.uk is no longer in our bounce list. Since you have already removed your email address from bounce list, I am unable to check the bounce reason.

    You have configured your form's notification email alert correctly and you should receive submissions emails without any problem.  I would also suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!