- BensGardenHomeAsked on February 24, 2017 at 04:53 AM
We have a paid account but our email keeps reverting back to bounce - is there a way of stopping this?
- JotForm Supportashwin_dAnswered on February 24, 2017 at 07:32 AM
I did check our records and your email address firstname.lastname@example.org is no longer in our bounce list. Since you have already removed your email address from bounce list, I am unable to check the bounce reason.
You have configured your form's notification email alert correctly and you should receive submissions emails without any problem. I would also suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.
Do get back to us if you have any questions.