What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancelled my subscription and wanted to make sure I would not be charged

    Asked by emilyben on February 24, 2017 at 09:06 AM

    Hello. 

    I have scheduled my account to downgrade. The only issue is that the payment is scheduled to come out the March 1 and the downgrade was automatically scheduled for March 2. Is there a way to change the downgrade date so I am not charged for another month? 

     

    Thanks, 

    Emily Bennett

  • Profile Image
    JotForm Support

    Answered by david on February 24, 2017 at 11:21 AM

    Since the subscription has been cancelled, you will not be charged again.  Your account will downgrade to a Free account on March 2nd and you will not be billed.