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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my submissions are not coming to Spreadsheet?

    Asked by ServiceCulturel_ParisSorbonne on February 24, 2017 at 11:07 AM

    Hi! Every thing was fine, I had already modified the Google Sheet without trouble with the integration. But since I upgraded to JotForm Bronze, the integration with Google Sheet is not working anymore (no problem with the Google Drive integration). I need help! Thank you!



    This is a re-post of a comment on How to Integrate Form with Google Spreadsheet

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    JotForm Support

    Answered by Nik_C on February 24, 2017 at 12:34 PM

    Hello,

    I tried to manually push submissions to your Spreadsheet, please check and let us know if the issue persists and if new submissions are coming to your Spreadsheet.

    Let us know how it worked.

    Thank you!

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    Answered by ServiceCulturel_ParisSorbonne on March 06, 2017 at 04:03 AM

    Thank you for your answer!
    Unfortunately, it's still doesn't work...

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    JotForm Support

    Answered by ashwin_d on March 06, 2017 at 04:32 AM

    Hello,

    I'm sorry for the trouble caused to you. 

    Have you made any changes in the column header of your form's integrated google spreadsheet? Please note that editing or making changes to google spreadsheet column header will cause the integrated to break. I would suggest you to please remove the existing google spreadsheet integration and integrate again to see if that solves your problem. 

    Do get back to us if the issue persists.

    Thank you!

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    Answered by ServiceCulturel_ParisSorbonne on March 07, 2017 at 08:48 AM

    It works! I promise, I won't modify the sheet anymore ^^'
    Thank you!