What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Optional e-mail in case of use of a coupon

    Asked by isherclub on February 24, 2017 at 11:17 AM



    Is it possible to send an e-mail on the condition a certain coupon was used with the Stripe payment plug-in?

    How can I do it? Any workaround?


    Thanks for helping.


  • Profile Image
    JotForm Support

    Answered by BJoanna on February 24, 2017 at 12:53 PM

    Unfortunately it is not possible to set conditional logic based on coupon code that was used. 

    As possible workaround you can add one additional (text box) field to your form and ask your users which coupon code will they use. 

    Then you can set conditional email Notification for that field. 

    How to Send Email Based on User's Answer

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by isherclub on February 24, 2017 at 01:01 PM

    Unfortunately it doesn't help because the customer may type the wrong code.

    Is there a way to set this external field automatically after the user has typed in the coupon code as an alternative?

  • Profile Image
    JotForm Support

    Answered by Jim_R on February 24, 2017 at 01:57 PM

    Perhaps a Radio Button or Dropdown Menu will be a better approach instead of using a Textbox. That way, users won't need to type in anything (they just pick one). Less work for them, more accurate results for you.

    If you have a long list of coupon codes, then this may not work really well. But if it's just a handful of coupon codes, then kindly try my colleague's suggestion and use a Radio Button or Dropdown Menu instead.