- isherclubAsked on February 24, 2017 at 11:17 AM
Is it possible to send an e-mail on the condition a certain coupon was used with the Stripe payment plug-in?
How can I do it? Any workaround?
Thanks for helping.
- JotForm SupportBJoannaAnswered on February 24, 2017 at 12:53 PM
Unfortunately it is not possible to set conditional logic based on coupon code that was used.
As possible workaround you can add one additional (text box) field to your form and ask your users which coupon code will they use.
Then you can set conditional email Notification for that field.
Hope this will help. Let us know if you need further assistance.
- isherclubAnswered on February 24, 2017 at 01:01 PM
Unfortunately it doesn't help because the customer may type the wrong code.
Is there a way to set this external field automatically after the user has typed in the coupon code as an alternative?
- JotForm SupportJim_RAnswered on February 24, 2017 at 01:57 PM
Perhaps a Radio Button or Dropdown Menu will be a better approach instead of using a Textbox. That way, users won't need to type in anything (they just pick one). Less work for them, more accurate results for you.
If you have a long list of coupon codes, then this may not work really well. But if it's just a handful of coupon codes, then kindly try my colleague's suggestion and use a Radio Button or Dropdown Menu instead.