Problems with uploading photos

  • MarisaC
    Asked on February 24, 2017 at 12:08 PM

    Hello,

    I've been having many clients saying they can't upload photos on my form. Can you please help me figure out what's wrong? I've no limit on the size of the photo's...

    Can't understand what's de problem.

    Thanks you

    Marisa

    Page URL: https://form.jotformz.com/20075454644
  • BJoanna
    Replied on February 24, 2017 at 1:35 PM

    I was not able to replicate mentioned issue. I uploaded image to each of your File Upload fields and I successfully submitted your form.

    Problems with uploading photos Image 1 Screenshot 20

    Was there any error message shown when your clients tried to upload images to your form or when they tried to submit the form? If so, please provide us error message that was shown and if possible a screenshot or error message. 

    If your form is embedded and your clients are not able to upload images to your embedded form, please, provide us URL of your webpage. 

    Looking forward to your reply.