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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with uploading photos

    Asked by MarisaC on February 24, 2017 at 12:08 PM

    Hello,

    I've been having many clients saying they can't upload photos on my form. Can you please help me figure out what's wrong? I've no limit on the size of the photo's...

    Can't understand what's de problem.

    Thanks you

    Marisa

    Page URL:
    https://form.jotformz.com/20075454644

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    JotForm Support

    Answered by BJoanna on February 24, 2017 at 01:35 PM

    I was not able to replicate mentioned issue. I uploaded image to each of your File Upload fields and I successfully submitted your form.

    Was there any error message shown when your clients tried to upload images to your form or when they tried to submit the form? If so, please provide us error message that was shown and if possible a screenshot or error message. 

    If your form is embedded and your clients are not able to upload images to your embedded form, please, provide us URL of your webpage. 

    Looking forward to your reply.