What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving form submissions

    Asked by accessmaids on February 24, 2017 at 12:10 PM


    We are not receiving submissions.


    Please update!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on February 24, 2017 at 01:41 PM

    I checked the form (https://www.jotform.com/42895897984989) and the email address associated in the notification email is not in our bounce list. I did a test submission and I can see that it was sent successfully. Here's the mail logs:

    Please check your email spam or junk folder. If you find JotForm emails please select all of them and mark them as not spam.

    Related guide:


    Let us know how it goes.