What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bloqueio de e-mail para receber formulários

    Asked by FJDPacheco on February 24, 2017 at 01:50 PM

    Frequentemente tenho os meus e-mail bloqueados para receber formulários, tenho que libera-los quase todas as semanas, isso tem causado problemas para minha empresa, eu quero esse problrma solucionado, pois não desejo me preocupar com estes bloqueios.

    Espero que uma solução seja dada rapidamente.

    eu
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    JotForm Support

    Answered by Kevin_G on February 24, 2017 at 02:50 PM

    I have checked some of your email addresses  and found one of them in our bounce list, here's the result: 

    dp@o*****k.com is IN the bounce list 

    Reason(s) : smtp; 550 SC-001 (SNT004-MC2F46) Unfortunately, messages from

    I have already removed the email address from our bounce list so you can receive emails now, please also check this guide that will help you to avoid bouncing problems: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You can also check and remove an email address from our bounce list, here's a guide that will help you with that: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If the issue still persists, please white-list our IP addresses, this will help to avoid emails being blocked: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.