What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Disable Captcha on a form from url

    Asked by node57 on June 17, 2012 at 08:02 AM

    Hello

    I am having a problem with the Captcha because when a user types a wrong key on the Captcha it redirects users to a blank JotForms page where they will be prompted to type a new captcha key.

    I think that this will scare users a little bit so i thought about asking for support about this problem and prefer to disable captcha temporarily until a solution for this problem is found.

    Below are the urls and ids of the forms that i am currently using

    -----------------------------------------------------------
    form id = 21652574974362
    URL = http://aprendenahora.com/inscricoes.php
    -----------------------------------------------------------
    form id = 21653246457355
    URL = http://aprendenahora.com/reclamacao.php
    -----------------------------------------------------------
    form id = 21652682691358
    URL = http://aprendenahora.com/contactos.php
    -----------------------------------------------------------

    Thank you for all your support!

    Regards

  • Profile Image
    JotForm Support

    Answered by jonathan on June 17, 2012 at 08:22 AM

    Hi node57,

    Thank you for updating us and creating a new post for your inquiry.

    I checked your forms and found that they are under another user account.

    Can't you used this account to login to JotForm and simply modify the form?

    I meant, you can delete the captcha field and just re-embed the form to the website and that should get rid of the captcha field requirement on the forms.

    Will await your response.

    Thanks.

  • Profile Image

    Answered by node57 on June 17, 2012 at 08:38 AM

    Thank you Jonathan!

    I am indeed using 2 accounts. The aprendenahora account is at work which will be the account where the forms will be used, i only have access to it when i am at work so i can only access it tomorrow.
    Here at home i am using this account just to try out the JotForms features (which are great!!).

    I completely forgot about that little detail, sorry about that!

    I will do as you say tomorrow as soon as i get to work.

    Thank you for your help!

    Regards

  • Profile Image
    JotForm Support

    Answered by jonathan on June 17, 2012 at 08:46 AM

    Now I understand better.

    Thank you also for the kind words. I agree, JotForm is the best! =)

    Please feel free to contact us anytime should you need assistance working on the form when at work.