My form is showing disabled... Why?

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    Asked on February 24, 2017 at 04:48 PM

    The link and the embedded forms will not show on my site. Please let me know what can be done to fix this problem.

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    Answered on February 24, 2017 at 06:48 PM

    We do not allow for the collection of credit card details through forms.  Two of your forms requested credit card details in addition to what was being captured in the payment field. 

    As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors: