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    Address widget fields hidden in Firefox

    Asked by JBL on February 24, 2017 at 07:00 PM

    I am using the Autocompleted address widget and it displays just fine in Safari, but it is almost completely hidden when I view it in Firefox. Can you please help me with css to help it display correctly?

    I appreciate your help.

    Page URL:
    https://www.jotform.com/build/70537439914160

    Screenshot
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    JotForm Support

    Answered by EltonCris on February 25, 2017 at 01:18 AM

    I could not reproduce the problem both on Firefox - Windows and on Mac.

    Here's my test on Mac:

    Can you please try it again? It should be showing in full as expected.

    Please clear your browser's cache if necessary. Thanks

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    Answered by JBL on February 25, 2017 at 11:36 AM

    For some reason I still cannot see the fields using Firefox on my Mac.  I can see it okay in Safari. It shows fine on my iPhone also, both in Firefox and Safari. I refreshed, cleared history and cache, then I deleted and reinstalled Firefox, but it is still not showing the fields.

    I had a friend check it on his Mac and he also cannot see the fields in Firefox. He can just see the thin line that I can also see.

     

    If you check it in JotForm using Form Preview it will show alright, but if you go to the actual website https://clevelandblackcar.com/order.html you can experience the problem.

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    JotForm Support

    Answered by Jim_R on February 25, 2017 at 02:21 PM

    I can also see the widget in Firefox even when viewed directly from https://clevelandblackcar.com/order.html

    I checked with 47.0.1:

    And with 51.0.1:

    Since we can't reproduce it, we can't start troubleshooting. Also, we can safely conclude that it's most probably a browser-related issue.

    Can you try loading a Private Window in Firefox then view your website from there? See if that will help. I also cleared your Form Cache just in case.

    Related article: Private-Browsing-Use-Firefox-without-saving-history