- JBLAsked on February 24, 2017 at 07:00 PM
I am using the Autocompleted address widget and it displays just fine in Safari, but it is almost completely hidden when I view it in Firefox. Can you please help me with css to help it display correctly?
I appreciate your help.
- JotForm SupportEltonCrisAnswered on February 25, 2017 at 01:18 AM
I could not reproduce the problem both on Firefox - Windows and on Mac.
Here's my test on Mac:
Can you please try it again? It should be showing in full as expected.
Please clear your browser's cache if necessary. Thanks
- JBLAnswered on February 25, 2017 at 11:36 AM
For some reason I still cannot see the fields using Firefox on my Mac. I can see it okay in Safari. It shows fine on my iPhone also, both in Firefox and Safari. I refreshed, cleared history and cache, then I deleted and reinstalled Firefox, but it is still not showing the fields.
I had a friend check it on his Mac and he also cannot see the fields in Firefox. He can just see the thin line that I can also see.
If you check it in JotForm using Form Preview it will show alright, but if you go to the actual website https://clevelandblackcar.com/order.html you can experience the problem.
- JotForm SupportJim_RAnswered on February 25, 2017 at 02:21 PM
I can also see the widget in Firefox even when viewed directly from https://clevelandblackcar.com/order.html
I checked with 47.0.1:
And with 51.0.1:
Since we can't reproduce it, we can't start troubleshooting. Also, we can safely conclude that it's most probably a browser-related issue.
Can you try loading a Private Window in Firefox then view your website from there? See if that will help. I also cleared your Form Cache just in case.
Related article: Private-Browsing-Use-Firefox-without-saving-history