What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account got autosuspended

    Asked by Felicia Grant  on February 25, 2017 at 02:24 AM

    I been having trouble publishing my form for hours and when I click on preview, it doesn't allow me to see it, I need assistance with unlocking my account...


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    JotForm Support

    Answered by AIDAN on February 25, 2017 at 04:42 AM

    Hi Felicia, thank you for contacting us.

    Please note that your form violates our terms of use as it is collecting sensitive information along with credentials (SS#, username and password).

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.